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Duyen Mai

Mai Ky Duyen




RMIT University
Ho Chi Minh City, Vietnam
Master of Global Trade, Class of 2023


Vietnam Customs & Trade Facilitation Manager
Intel Products, Ho Chi Minh City, Vietnam

“By participating in the Master of Global Trade program sponsored by the Hinrich Foundation, I am encouraged and equipped to create opportunities from challenges, and initiate improvements for a better future of global trade.”

Scholar background

Duyen Mai is the Vietnam Customs & Trade Facilitation Manager at Intel Products, the world's leading manufacturer of central processing units and semiconductors. In her current role, she is responsible for overseeing regulatory customs compliance programs and collaborates closely with the Public Affairs and Country Leadership teams to proactively advance local trade advocacy efforts aimed at streamlining customs and trade procedures.

Before her role at Intel, Duyen served as the Global Trade and Customs Advisory Manager at Deloitte, one of the renowned Big Four accounting firms. In this capacity, she led a team that primarily provided advice and support to clients in matters of customs advisory and compliance services, helping them enhance operational efficiency and cost-effectiveness.

Duyen earned a bachelor's degree in International Business Management from Vietnam Foreign Trade University in 2015. She went on to obtain a Master of Global Trade at RMIT University as a Hinrich Global Trade Leader Scholar in 2023.

Personal statement

When I was a child, despite many life challenges, my mother tried her best to create the most favourable conditions for my study. She helped me to believe in the power of education and that it could be the best method to change a person’s life. After graduation, I spent seven years as a Global Trade specialist at one of the world-leading companies in the high-tech sector, which made me very proud of making positive changes for the Vietnam Customs policy environment. I decided to step out of that comfort zone and started a new career as a professional consultant at Deloitte to experience more with other trade practices and diversified business scenarios.

My determination of contributing to the transformation of the trade and customs policy system in Vietnam has never changed. I believe by leveraging continuous technological development we can create sustainable global trade networks and value chains, which can accelerate trade facilitation and foster the international economy.

Fundamentally, a concrete and adaptable legal framework is the ultimate baseline to implement feasible solutions for global trade development. Hinrich Foundation and the comprehensive Master of Global Trade program provide me essential and valuable knowledge, soft skills, leadership and network to foster my career and personal development. I do expect and believe that with Hinrich Foundation’s mission and vision of creating long-term value and well-designed curriculum can develop me into a global trade expert and a change-maker.

I highly appreciate the pay-it-forward spirit of the program that has brought development opportunities for people from diverse backgrounds. Specificially, the Covid-19 pandemic has changed the whole world and how we have been living, working and interacting with each other. Nevertheless, with the effort to challenge the status quo and look for new initiatives, the MGT program will bring a valuable experience to the students.