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Duyen Mai

Mai Ky Duyen




RMIT University
Ho Chi Minh City, Vietnam
Master of Global Trade, Class of 2023


Global Trade and Customs Manager
“By participating in the Master of Global Trade program sponsored by the Hinrich Foundation, I am encouraged and equipped to create opportunities from challenges, and initiate improvements for a better future of global trade.”

Scholar background

Based in Vietnam, Duyen is the Global Trade and Customs Manager for Deloitte – one of the global Big Four accounting firms and a global professional services network. She leads the team to support and consult clients on a wide range of projects, mostly related to customs advisory and compliance services, for operation optimization and cost-effectiveness.  

Prior to her consulting career, she was a Global Trade Specialist for six years with Intel Products Vietnam, where her responsibilities include conducting self-audits, establishing cross-department KPIs and building framework to ensure the firm’s compliance with Vietnam Customs Department’s regulations. She also contributed to revising legal frameworks for a new reporting model of Export Processing Enterprises (EPE) annual material reconciliation in Vietnam.

Duyen earned her bachelor’s degree in International Business Management at Vietnam Foreign Trade University in 2015.

Personal statement

When I was a child, despite many life challenges, my mother tried her best to create the most favourable conditions for my study. She helped me to believe in the power of education and that it could be the best method to change a person’s life. After graduation, I spent seven years as a Global Trade specialist at one of the world-leading companies in the high-tech sector, which made me very proud of making positive changes for the Vietnam Customs policy environment. I decided to step out of that comfort zone and started a new career as a professional consultant at Deloitte to experience more with other trade practices and diversified business scenarios.

My determination of contributing to the transformation of the trade and customs policy system in Vietnam has never changed. I believe by leveraging continuous technological development we can create sustainable global trade networks and value chains, which can accelerate trade facilitation and foster the international economy.

Fundamentally, a concrete and adaptable legal framework is the ultimate baseline to implement feasible solutions for global trade development. Hinrich Foundation and the comprehensive Master of Global Trade program provide me essential and valuable knowledge, soft skills, leadership and network to foster my career and personal development. I do expect and believe that with Hinrich Foundation’s mission and vision of creating long-term value and well-designed curriculum can develop me into a global trade expert and a change-maker.

I highly appreciate the pay-it-forward spirit of the program that has brought development opportunities for people from diverse backgrounds. Specificially, the Covid-19 pandemic has changed the whole world and how we have been living, working and interacting with each other. Nevertheless, with the effort to challenge the status quo and look for new initiatives, the MGT program will bring a valuable experience to the students.